Alexa not connecting to Internet

“Alexa,  what is the weather update today”,  “Alexa,  set up my to-do list. Many of us are now used to it, whether we are at our place or travelling. But, sometimes, problems like Alexa not connecting to internet annoys and hamper the user experience.   There could be a number of possible reasons behind this problem, from poor Wi-Fi connectivity to hardware incompatibility. So,  what you need to do is follow some simple steps to troubleshoot the Alexa not connecting to internet issue. So,  if you are also looking for a perfect solution to your Alexa connectivity problems, read this post. Here, we are sharing the step-by-step guidelines to fix the problem.

Echo Dot Setup

Why Alexa is having trouble connecting to the Internet?

  • Investigate the ring light status of your Alexa device.  If your Alexa device is showing the orange or violet ring light, there are WiFi issues. 
  • If your WiFi Network secured, you need to double-check the Wireless password you have set for your Alexa. 
  •  Restart your Alexa device and the Wi-Fi router.   You may not able to perform the letter one if your device is connected to the public Wi-Fi like hotel or restaurant.
  • Move your Alexa device closer to the WiFi router. Your device may not present within the range of WiFi connectivity to fix Alexa not connecting to Internet problem. So, try to connect again. 
  • If possible, you can also connect your Alexa device to the 5Ghz wireless network. 

Fix Alexa not Connecting To WiFi: Quick Troubleshooting Steps

  • Check and make sure that your router is properly plugged in and connected to the network. If you are unable to connect the WiFi to any other device, there is something wrong with your router. You can unplug the router and plug it back after 30 seconds. Or, you can reset the router. 
  • If this does not help you out, do the same thing with your Alexa device. Turn off the device and then turn it on after 15 seconds. 
  • You might have saved the WiFi password to your Amazon account once the Alexa setup. If you have changed the password recently, you may not able to connect. 
  • If you are using the dual-band model, you may require the two WiFi setup.  The two frequencies will be optioned for the multiple uses. With 5GHz you can enjoy the better internet connectivity. 
  • Also, you need to check and make sure your device path is not being blocked by the router, this may create Alexa not connecting to Internet issue. Many times, the router does not allow the new device to the job due to security concerns. You need to login to the router and make sure that your device has permission to join. 
  • Check and make sure that your Alexa device is away from the appliances like baby monitors, microwave and so on. These appliances often block the range of wireless signals. So, keep them away from your Alexa device. 

Hopefully, these simple steps will help you to troubleshoot the Alexa having trouble connecting to internet problem.  If everything fails to meet your expectations, we recommend your to factory reset your Alexa device and it will surely help you to troubleshoot the problem.  The process of resetting the device to its factory default is a pretty simple process, all you need is to go through the user manual Alexa device and follow the reset instructions. Once you are done with the reset, setup the device again and connect it to WiFi. If the issue is still not resolved, we recommend you to contact the Alexa experts and get the professional assistance to fix the issue.